Aug 16, 2014. I also have this other dual cable going to the Smart Hub. Business, Economics, and Finance. #11. Browse Virgin Media Virgin Media Community. . The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Phone line - 5 mins. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Just push to fit Firmly push the end of the cables into the sockets. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. 1 ACCEPTED SOLUTION. My problem, like many others is the main phone line is in one room and the hub in another. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. . Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. However, I do not have any of the specified wall sockets available. I will send a private message - watch out for the purple envelope inviting you in. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 10 July 2014 at 4:57PM in Techie Stuff. can test they’re secure by checking they don’t move when pulled gently. VM don't use fibre inside the property. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. Options. Re: Move Virgin wall socket. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. What type of cable does Virgin Media use? SSL Coax. However you might need to check what type of cable is used to connect the socket to the Virgin network. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. ) Some advice- New customer signing up before moving into new home. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. It is possible to re-enable the existing sockets with this CV21 upgrade. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). If they do come on, then again its a white cable/plug in issue. Connect the end of the 1. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Get virgin engineer to move the wall socket. Firmly push the end of the cables into the sockets. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Connect a pair into pins A & B. Plus, again optionally, a cable will be run to a phone socket for the phone service. Follow these steps to install your virgin Media Broadband, TV and Phone service. Installing and configuring your kitRe: Moving broadband socket. Click & Collect. g. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. VM want £99 to move it. Tudor. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Sky will credit your account with up to £100 if Virgin charges you termination fees. Schneider Electric Lisse Deco 1-Gang Duplex Multimedia Socket Polished Chrome with White Inserts (715FF) compare. Options. u just run a long cable from the box inside to whatever room u want. Going to get them to move the V+ box as well by extending the cable. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. See if this works. Save £105. Account - Cable. I will assist you on getting this done for you. Simplistic way will be running cable round the top of the skirting mate. Everything you need is posted to you. Koda. You could get up to £200 paid off. The Openreach sockets do not work for Virgin Media. There are 10 types of people: those. . Account - Cable. 8 March 2011 at 8:29AM. We have a virgin media wall socket with an ethernet - 4353656. I am not currently a virgin media customer. Perfect for when you can’t all decide on what to watch. The SSID must be password protected. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. No confirmation received so just rang now and there is no record of the appointment. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. Step 2: Order your Sky Broadband service. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Virgin have unilaterally made this socket inactive. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. A Virgin Media wall socket is simply a point of entry into your home. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. The only phone socket available is the TEL1 socket on the back of the VM hub. on 20-11-2022 17:38. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Various cable mediums are used in modern systems to transmit data. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. Back a step. Account - Mobile. That is the way I want it to stay. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. 2. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. VM is doing this area-by-area. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. From April 2023 that will change, Ofcom said today. The answer is yes. You may need to use the. The OUT terminal from the Technetix isolator has a terminator cap on it. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. QuickStart, set up and connections. I can't navigate the IVR to get through to a person to actually talk about what I want. We're here to help. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Kind Regards,. Fibre phone Adaptor - different rooms. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. Or a VM person will sort it for you when they get here in a day ot two. 01/09/14 - 13:14 #2. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. makey Established Member. Then another 5 metre along another living room wall. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Plug into the Virgin Media wall socket. Your "loss of signal" point is a good one. I am happy to help with this. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. Sorry to hear you. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I have the most. Thank you for your post. the box should be inside your house. on 20-02-2023 11:46. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. This is the point where Openreach's responsibility for the line. A Ti-Vo was installed in one of the upstairs bedrooms. We appreciate you reaching out to us for this query. On top of that, Virgin Media also offers a self-install option. You can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Hi. Make sure to take our kit with you when you move. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. on 03-01-2022 18:08. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Next, connect the power cable. My Virgin Media App. On top of that, Virgin Media also offers a self-install option. A coax cable will also need to be installed by Virgin Media for the live TV signals. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. The agent said I’ll need an eng. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. second Booster and move it to where you need it in your home and connect it to another. 1. You need a small spanner to remove this. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. OR. If you can wire a plug, you can move it. Your number will transfer to the Virgin socket. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Fibre Broadband. If speeds aren’t as good as they could be, try your Pod in different places. The wall box may be branded with the logos of an old cable TV company (not VM). I recently got Virgin broadband installed. Answer. Got my virgin media self install kit but I don't have a virgin socket. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). 3 weeks ago. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. QuickStart, set up and connections. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. All the sockets are put in for you if they do not exist already e. . Pay £75-£99 for Virgin Media to do it. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. The RJ11 sockets will be redundant. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Options. • Plug the TV Box into a nearby mains socket. 29/07/15 - 16:50 #1. Hello sophieboulter1. I understand there will be a £25 charge. Security matters. 0 Kudos. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. nothing to do with the outside boxs. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. (knowledge is power) Sun 05-Jan-14 12:53:34. . It might though take from a couple of days to a week to then get the tech visit. . 22/11/12 - 11:50 #6. New Euro outlet. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. the street is enabled for the service. 1. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I was told when purchasing the broadband package that fibre was available here and already in. A master socket is the main socket for the phone line in your home, not an extension socket. You’ll then be able to use your same old phone to make. It will look something like this. . The top “capped” one is marked FM & has been disused since cable went digital. The WiFi Booster will start copying your Hub’s details. Security matters. 4. Teki Screwfix Select. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Virgin Phone Switchover. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Phone. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Virgin Media M125 Fibre Broadband. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Switching from Virgin? If you're switching from Virgin. When you’re booking your move, let us know if you want to choose a new package for your new home. socket you need will be marked with the Virgin Media logo. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Plug the cables into the Hub. 0 Kudos Reply. cheshire_man. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 0. Channel Optimisation must be left on. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. In response to Llfamily. on 03-01-2022 18:08. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Choose the best spot for your wifi hub. My VM Router is is my office adjacent to hall. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Virgin Media services are only available in eligible Virgin Media network areas. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. This means that the broadband router can be installed at either location and both will need ADSL filters. Choose your package. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Your service provider is. 95. The main socket fed by this. Don’t plug the power cable into a plug socket yet. 1) The home phone switchover to 21CV service. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Moving a Virgin Superhub. Location. The top “capped” one is marked FM & has been disused since cable went digital. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). The RJ11 sockets will be redundant. See where this Helpful Answer was posted. We are about to move into a property which we are renovating, including a complete rewire. on 17-03-2023 15:45. Browse. . It should be free of charge. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Also there will be an external, often brown, omnibox. I have had - 5266681. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. A Virgin Media wall socket is simply a point of entry into your home. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. But this is provided you already have an undamaged Virgin Media socket. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. All you need to do is contact Virgin Media and explain what the issue is. Tudor. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". Use this splitter inside to split the connection instead of the one you bought. Much easier and more discreet than putting a junction in. Up to speed. Just push to fit. Tudor. I need to move the SH closer to the TV, it is currently in another room. Virgin Media Help - Get help, tips an. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. Country. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. . Don't touch it. The wall socket is - 5109379 - 2. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. All you need is a set of Powerline adaptors. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. I can’t find a wall socket anywhere that matches those indicated by virgin. Ultrafast Broadband. I had 2 plugs and 2 bulbs in my old property - with no issues. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Its a flat £25 charge to move the connection points and rebalance power levels. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Your connection box is usually put in the living room on the wall. You’ll find this on the base of the Hub unless you’ve changed it. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. i. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Step 2: Order your TalkTalk Broadband service. The existing cables will be screw-on (11 mm spanner or pliers required). They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. Tudor. DTully. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. We would like to show you a description here but the site won’t allow us. 5Gbps speed LAN (Ethernet) port. The other is marked TV, & this is used for TV & Broadband. Virgin Mobile. As I'm moving it back to the original location, is. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Router Plugin Port. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. u just run a long cable from the box inside to whatever room u want. 14,065. Calling a virgin landline - Ringtone had changed. Options. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. No knowing the layout of you home doing this might be less obvious than the thick VM cable. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. -a power cable for the hub's adapter. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). OR. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. ) The hub will be in here too.